Our Privacy Commitment
At Irwin Casino, we take the handling of your personal information seriously. When you create an account and play with us, you share details that we are responsible for protecting. This page explains what information we collect, why we collect it, and how it is used — in plain language, without unnecessary complexity. Our goal is to be straightforward about our data practices so you can make informed decisions about engaging with our platform.
The Information We Collect
We collect personal information at several points during your time with us. The primary moment is registration, when you open an account and provide the basic details needed to set it up. Beyond that, our verification and payment processes require additional information to meet our compliance obligations.
Here is a breakdown of the main categories of information we may collect:
- Account registration details: Your name, email address, date of birth, and contact information provided when you sign up.
- Identity verification documents: As part of our Know Your Customer (KYC) process, we may request government-issued photo identification to confirm your identity.
- Proof of address: Documentation such as a utility bill or bank statement may be requested to verify your residential address.
- Payment method verification: We may ask for confirmation that you are the legitimate owner of the payment method you use, which can include documentation tied to your deposit or withdrawal method.
- Transaction data: Records of your deposits and withdrawals, including information connected to the payment methods you use — such as Interac e-Transfer, MuchBetter, or cryptocurrency transactions.
This information is collected because it is necessary for us to operate legally and responsibly. We do not collect more than what is reasonably required for those purposes.
How We Use Your Data
The information we hold about you is used for specific, legitimate purposes. We do not use your data in ways that go beyond what is needed to operate our casino and meet our legal obligations under our gaming licence.
The main purposes for which we process your data include:
- Account management: Keeping your account functional, secure, and up to date, including processing your login access and account preferences.
- Processing transactions: Handling your deposits and withdrawals accurately and in a timely manner, using the payment details you provide.
- Identity and fraud prevention: Verifying that you are who you say you are, and identifying any irregular activity that could indicate fraud or misuse of our platform.
- Regulatory compliance: Fulfilling our obligations under the terms of our Curaçao Gaming Authority licence (OGL/2024/169/0146), which includes record-keeping and cooperation with applicable regulatory bodies.
- Customer support: Using your contact information and account history to respond to your queries through our live chat and email support channels.
We process your data based on the need to perform the contract we have with you as a registered player, as well as our legal and regulatory obligations. We do not use your data in ways that are incompatible with these stated purposes.
Data Sharing and Third Parties
We understand that sharing your data with other parties is a matter that deserves transparency. We do not share your personal information for commercial gain or trade it with external organisations for their own marketing purposes.
That said, running a licensed online casino requires working with third parties that play a functional role in delivering our service. Your data may be shared with:
- Payment processors: Providers that handle the technical processing of your transactions, including those that support Interac e-Transfer, MuchBetter, and cryptocurrency payments.
- Game and platform providers: Technology providers that power the games and live dealer section available on our site, to the extent that account or session data is necessary for those systems to function.
- Regulatory and licensing bodies: The Curaçao Gaming Authority and any other body with lawful authority to request information in connection with our licence obligations.
- Fraud prevention and identity services: Third-party tools used to support our KYC and verification processes.
Any third party we work with is expected to handle your data responsibly and only for the purposes for which it is shared. We do not authorise them to use your information beyond what is necessary for the service they provide.
Data Security and Retention
Protecting the information you share with us is something we approach carefully. We apply technical and organisational measures designed to reduce the risk of unauthorised access, disclosure, or misuse of your data. This includes the use of encryption technologies for data transmitted between your browser and our platform, as well as secure systems for storing records on our end.
Our support team is available 24/7 if you ever have a concern about the security of your account or the information we hold about you.
When it comes to how long we keep your data, retention is tied to the purposes for which the data was collected and to the obligations we carry under our gaming licence. In practice, this means we will hold your records for as long as your account is active and for a period after closure that reflects our regulatory and legal responsibilities. The specific duration may vary depending on the type of data and the applicable obligation — we do not apply a single uniform timeframe across all data categories.
When your data is no longer needed for the purposes it was collected, we take steps to delete or anonymise it in a way that means it can no longer be associated with you.
Your Privacy Rights and How to Reach Us
As someone who shares personal data with us, you have rights in relation to that information. While the specific legal framework that applies will depend on your jurisdiction and the nature of our obligations, we are committed to treating requests from players fairly and in good faith.
You may have the right to:
- Access the personal data we hold about you.
- Request corrections if any of your information is inaccurate or outdated.
- Request deletion of your data where it is no longer required for a legitimate purpose and no overriding legal obligation requires us to retain it.
We handle all such requests individually. Some requests may be subject to limitations where we are required to retain data under the terms of our Curaçao eGaming licence or other applicable regulations.
If you have a question about this policy, want to exercise a data-related right, or have a concern about how your information is being handled, please get in touch with our support team. We are available 24/7 via live chat on our site or by email. Our team will direct your query to the appropriate person and aim to respond within a reasonable timeframe.